How are payments handled?
All payments are handled securely online through PayPal. You can pay with either your PayPal account or your credit card. All most common credit card are accepted (MasterCard, VISA, American Express, etc.). Anyway the list of accepted credit cards may be different from country to country. To have a detailed list of the credit cards accepted in your country visit paypal site.

Can I pay with an eCheck?
Yes, Paypal accepts eChecks. By the way keep in mind that using this kind of money transfer method can slow down the processing of your order. This is because the money transfer from your bank account will be accredited to Paypal in eight days or more. If you decide to pay with eCheck send us a mail, we'll try to speed up the order processing, if possible.

Can I use a different method to pay instead of using Paypal?
No, currently we do accept payments only through Paypal.

Can I pay by cash?
No. Payments by cash are not allowed in any way.

How much does it takes to my order to be processed?
All orders are processed within 24 hours max. When we receive the paypal notification email usually the order is immediately processed.

What if I have problems related with my order?
For any kind of problem related with your order contact us. Please provide a detailed description of your problem.

The shopping cart is not working in my browser, what can I do?
In order to work our shopping cart needs javascripts and cookies to be enabled in your browser. Check your browser settings and enable javascripts and cookies.

How can I request a refund?
We try to provide all necessary informations about our products. Be sure to fully understand what you are purchasing, if you have any doubt send us a mail before you proceed with the payment. We don't provide refunds on our software products.

How do you handle license transfers?
License transfers is available only for some products. If a product offers a license transfer policy all the available informations about license transfer for that particular product are included in the product documentation. License tranfer policies may vary for different products.

How can I use my discount coupon?
To use a discount coupon simply click on the discount coupon link under the "add to cart" button ("if you have a discount coupon click here" ). You'll be redirected to a page where you have to insert your coupon code. Note that the discount coupon is CASE SENSITIVE. Once you've entered the code just click the "OK" button. You'll be redirected to the page of the product and the discount will be applied. Click on the "add to cart" button and then check out your order.

When I click on the "OK" button nothing happens. What's wrong?
You either entered a wrong discount coupon or javascripts is disabled in your browser. Check your browser settings and enable javascripts if needed. Also be sure to enter your code correctly (the code is CASE SENSITIVE).

Javascript is enabled and the code has been entered the right way, but nothing happens!
Contact us for support: include in the message your coupon code and where did you get it. If you get the code with a magazine specify the name of the magazine and the month of pubblication. Coupon codes that comes with magazines can have a limited time validity.

How do you handle personal data?
All personal data received by MaxSynths is securely stored on our user database. We don't share personal informations with anyone, in full respect of international laws concerning privacy. User names, street addresses, telephone numbers, e-mail addresses, transactions IDs, etc., are treated as personal and highly confidential informations and are stored only for security reasons. This is necessary for us in order to be able to provide full assistance to existing users, otherwise it would be impossible for us to determine the identity of the user in order to retrieve password informations, send special discount coupons, etc.

All personal data is stored on our offline database and it's not accessible in any way by browsing, legally or illegally, our website.

Why I'm receiving your newsletters?
Every customer is automatically added to our newsletters. Our newsletters are used to inform our customers about updates, new product releases and for personal comunications.

Our newsletter system is structured like this:

MaxSynths Newsletter: general newsletter concerning MaxSynths activity, updates, announcements, new products releases, etc. This newsletter is received by every existing MaxSynths user, people which subscribed the newsletter, e-zines, blogs, etc.

Product specific Newsletters: these newsletter are sent to users which have purchased a specific product. For example all Cryologic users will receive specific informations about Cryologic with personal download links to updates, special offers, etc. The content of the product specific newsletters must be considered, by the user, as personal and confidential and can't be shared with anyone (personal codes, download links, etc.).

How can I unsubscribe?
It's possible to unsubscribe from the newsletters by sending a blank e-mail to MaxSynths with "unsubscribe" in the subject field. By the way we recomend our customers to not unsubscribe because our newsletters are the only way for us to send direct comunications to users.